Klementová, J., Sedliačiková, M., Gurová, D.H. and Malá, D. 2018. Performance of Processes in Quality Management of Companies Providing Services. Global Journal of Business, Economics and Management: Current Issues. 8, 3 (Nov. 2018), 138–144. DOI:https://doi.org/10.18844/gjbem.v8i3.3502.