Performance of Processes in Quality Management of Companies Providing Services. Global Journal of Business, Economics and Management: Current Issues, [S. l.], v. 8, n. 3, p. 138–144, 2018. DOI: 10.18844/gjbem.v8i3.3502. Disponível em: https://un-pub.eu/ojs/index.php/gjbem/article/view/3502. Acesso em: 23 jul. 2024.