YURTSEVEN, G.; MULUK, Z. The Practice of Service Quality: Hotel Case. Global Journal of Business, Economics and Management: Current Issues, [S. l.], v. 6, n. 1, p. 20–34, 2016. DOI: 10.18844/gjbem.v6i1.974. Disponível em: https://un-pub.eu/ojs/index.php/gjbem/article/view/974. Acesso em: 24 nov. 2024.