NGO, V. M. Knowledge management as a strategy of customer relationship management: A study of tourism industry in Vietnam. New Trends and Issues Proceedings on Humanities and Social Sciences, [S. l.], v. 4, n. 10, p. 13–22, 2017. DOI: 10.18844/prosoc.v4i10.3057. Disponível em: https://un-pub.eu/ojs/index.php/pntsbs/article/view/3057. Acesso em: 22 nov. 2024.