SAFARI, M. A conceptual framework to explain the relationship among electronic customer relationship management and electronic customer lifetime value: investigation the antecedents and presentation a structural model. New Trends and Issues Proceedings on Humanities and Social Sciences, [S. l.], v. 4, n. 10, p. 185–193, 2017. DOI: 10.18844/prosoc.v4i10.3074. Disponível em: https://un-pub.eu/ojs/index.php/pntsbs/article/view/3074. Acesso em: 26 apr. 2024.