Safari, M. “A Conceptual Framework to Explain the Relationship Among Electronic Customer Relationship Management and Electronic Customer Lifetime Value: Investigation the Antecedents and Presentation a Structural Model”. New Trends and Issues Proceedings on Humanities and Social Sciences, vol. 4, no. 10, Jan. 2018, pp. 185-93, doi:10.18844/prosoc.v4i10.3074.