Applicable quality management tools in a production cycle of a selected company

Abstract

The paper deals with quality control in a Czech manufacturing company, especially at its quality department. The objective is to define the identified production failures, using selected quality management tools, and to determine the causes of technological problems. The following methods and tools were used: cause and effect analysis—Fishbone diagrams (Ishikawa diagrams); Pareto charts, flowcharts and others methods, whose results have been visually displayed. Based on a detail analysis of the production failures, the proposal to eliminate them as well as a draft implementation of the corrective action and its effect on enhancing quality in the production company are presented. The elements such as frequency of controls, adherence to regular inspections and replacement of filters in air conditioning units, cleaning and compliance with the work rules were monitored, as these elements have an impact on product quality and customer satisfaction. The implementation of the corrective actions and the related financial estimate are presented.

Keywords: Quality, production process, quality management tools, quality management, implementation, Pareto diagrams, cause and effect diagrams, safety.