Performance of processes in quality management of wood-processing enterprises

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Jarmila Klementová
Mariana Sedliačiková
Diana Hamary Gurova
Denisa Mala

Abstract

A measuring and evaluating of quality are critical factors that are responsible for customer satisfaction. The article deals with the issue of measuring and evaluating of processes` performance in quality management of Slovak wood-processing enterprises. A questionnaire method was used at primary level of information gathering. The questionnaire targeted 300 most significant Slovak wood-processing enterprises. It was found out that the most common methods of measuring and evaluating of processes` performance in quality management of Slovak wood-processing enterprises are universal indicators of process performance, indicators for measurement of production and non-production processes and benchmarking. Conversely, the least used methods are EFQM, Six Sigma and process controlling of quality. Based on the analysis of primary and secondary sources, a model for measuring and evaluating of processes` performance in the quality management system for small and medium as for large wood-processing enterprises was proposed.© 2015 The Authors. Published by Elsevier B.V. Peer-review under responsibility of Academic World Research and Education Center.


Keywords: Quality management; Processes; Performance; Wood-Processing enterprises; Model

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How to Cite
Klementová, J., Sedliačiková, M., Gurova, D. H., & Mala, D. (2018). Performance of processes in quality management of wood-processing enterprises. Global Journal of Business, Economics and Management: Current Issues, 8(2), 67–73. https://doi.org/10.18844/gjbem.v8i2.3501
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