Searching for panacea to management ills: Trust models revisited

Abstract

This is a literature-based paper addressing a few trust models and studies. Trust is a multi-disciplinary subject occupying a pivotal position in the academic and corporate worlds. Many researchers have examined its impacts on various organisational issues. The impact of trust is much context specific. Some researchers have identified the factors of perceived trustworthiness as capability, benevolence and integrity. It reveals that competence, openness, concern and reliability are the dimensions of trust. Availability, competence, consistency, discreetness, fairness, integrity, loyalty, openness, promise fulfilment and receptivity are the ten conditions of trust, identified by the researchers. Some trust models find that high trust reduces competitive behaviour among the individuals and the organisations. Trust failure involves huge penalties to the organisations. Researchers agree that trust is a strong monitoring tool and it reduces expenditures, and leads to higher productivity. Future researchers may empirically examine various trust dimensions and models in various contexts.

Keywords: Trust, trust models/studies, fairness