A research agenda of “EFQM recognized for excellence” recipients in the Czech Republic: The case study of application of business excellence model

Abstract

The aim of the paper is to provide an overview of the BEMs approach in the Czech Republic and establish the relevance with the issues resulting from the implementation of the EFQM model and selected performance indicators. Using a qualitative methodology, based on case studies, we conducted a detailed analysis of key performance indicators before and after the adoption of the EFQM Excellence Model, as well the company's current state of maturity. As samples for the case study, this research used Czech companies awarded in NQAs in the area of excellence between 2010 and 2016. This study is based on information gathered through an extensive literature review using print media, research databases, and we also employed the available reporting for awarded companies. We systemized the variables of business excellence with the higher impact on organizational performance. In accordance with other studies carried out across Europe, this research found out that internal motivations are the key factors for the implementation of the EFQM Excellence Model. On the basis of selected performance indicators, the positive development of the companies were demonstrated. This study contributes to the management literature on best practices, by highlighting a consistent trend in the use of the EFQM Excellence model, and is expected to help in the development and broadening of the excellence approach in the business environment.

Keywords: Business Excellence Model; environment; EFQM Model Excellence; National Quality Awards; Performance Indicators