Report on the performance management practices of organisation: The case of American Insurance Association in Malaysia

Abstract

The purpose of this study is to provide readers with a comprehensive understanding of how people are managed for performance with the emphasis of putting theory into practice. The report also introduces the strategic importance of managing people for performance and general considerations of performance management implementation and employee development. An explanatory case study method is done using a literature review, whereby secondary data is used;  document reviews and observations. The findings help the reader to understand theories and approaches to managing people for performance. The report also analyzes the importance of performance management processes in the organizational environment. This report enables readers to seek the relevant people and organizational design issues and get specific examples of how these managers implement a performance management system in their organization.

Keywords: Effective Communication; Human Resource Management; Malaysia; Performance Management; SWOT.