Emotional commitment and organizational citizenship culture in healthcare facilities
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Abstract
Success in healthcare services can be achieved with the creation of an organisational culture, which can provide and sustain healthcare personnel, who have a high organisational commitment and who internalise organisational citizenship behaviour. Personnel who have high organisational commitment adopt the aims and values of the organisation. They put a lot of effort into the organisation and have a greater desire to remain part of it. According to research, it is noted that emotional commitment has a strong positive relation with organisational citizenship behaviour. The vital importance of the service provided by healthcare personnel requires a high emotional commitment. Lately, the cases of violence against healthcare personnel have greatly increased, and patient-physician relations are at a worse state than ever before. These conditions bring adverse results in the delivery of healthcare services. This research aims to draw attention to this problem, which is gradually worsening each day.
Keywords: Organisational commitment, organisational citizenship, extra role behaviour, healthcare personnel
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