Business Process Offshoring in Poland
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Abstract
The offshoring is nowadays one of main competitive strategies used by companies from different industries. Therefore rising markets are becoming more and more attractive locations for enterprises from the BPO/SSC sector. The purpose of this article is to review the basic definitions of offshoring, and to present an analysis of this fast-growing area in Poland - the BPO / SSC sector. In the paper the following points were discussed among others: the number of companies and employees in this sector. The main location factors for foreign industries in this sector in Poland were presented and analyzed. These factors affect bringing in new investments and keeping the existing companies. In the long term they influence the development of the city, region and country.  Â
Keywords: offshoring; outsourcing; business process offshoring; competitive; city
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Katarzyna, B. (2017). Business Process Offshoring in Poland. New Trends and Issues Proceedings on Humanities and Social Sciences, 3(4), 119–128. https://doi.org/10.18844/prosoc.v3i4.1534
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References
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Contractor, F. J., Kumar, V., Kundu, S. K. & Pedersen, T. (2010). Reconceptualizing the Firm in a World of Outsourcing and Offshoring: The Organizational and Geographical Relocation of High-Value Company Functions. Journal of Management Studies, 47 (8), 1417-1433. doi:http://dx.doi.org/10.1111/j.1467-6486.2010.00945.x
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Luzzini, D. & Ronchi, S. (2010). Purchasing management in the luxury industry: organization and practices. Operation Management Research, 3 (2). doi:http://dx.doi.org/10.1007/s12063-009-0024-4
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Roza, M., Van den Bosch, F. A. J. & Volberda, H. W. (2011). Offshoring strategy: Motives, functions, locations, and governance modes of small, medium-sized and large firms. International Business Review, 20 (3), 314-323. doi:10.1016/j.ibusrev.2011.02.002
Sethupathy, G. (2013). Offshoring, wages, and employment: Theory and evidence. European Economic Review, 62 (C), 73-97.
Stringfellow, A., Teagarden, M. & Nie, W. (2008). Invisible costs in offshoring services work. Journal of Operations Management, 26 (2), 164-179. doi:10.1016/j.jom.2007.02.009
Tate, W. L. (2014). Offshoring and reshoring: US insights and research challenges. Journal of Purchasing and Supply Management, 20 (1), 66-68. doi:10.1016/j.pursup.2014.01.007
Tholons. (2016). Tholons Top 100 2016 Executive Summary and Rankings. Retrieved from NY: http://www.tholons.com/TholonsTop100/pdf/Tholons_Top_100_2016_Executive_Summary_and_Rankings.pdf
Youngdahl, W. E., Ramaswamy, K. & Dash, K. C. (2010). Service offshoring: the evolution of offshore operations. International Journal of Operations & Production Management, 30 (7-8), 798-820. doi:10.1108/01443571011068171
ABSL. (2015). Sektor nowoczesnych usług biznesowych w Polsce, . Retrieved from Warszawa: http://www.paiz.gov.pl/
Bhalla, A., Sodhi, M. S. & Son, B. G. (2008). Is more IT offshoring better? An exploratory study of western companies offshoring to South East Asia. Journal of Operations Management, 26 (2), 322-335. doi:10.1016/j.jom.2007.02.005
Budzynska, K. (2014). Creating value added of a business through an off-shoring activities. Zeszyty Naukowe Uniwersytetu Szczecinskiego, Finanse, Rynki Finansowe, Ubezpieczenia, 804 (67), 555-564.
Budzynska, K. (2016). Offshoring sector in Poland. Oeconoia Copernicana, 7 (3).
Bunyaratavej, K., Hahn, E. D. & Doh, J. P. (2007). International offshoring of services: A parity study. Journal of International Management, 13 (1), 7-21. doi:10.1016/j.intman.2006.05.002
Bunyaratavej, K., Hahn, E. D. & Doh, J. P. (2008). Multinational investment and host country development: Location efficiencies for services offshoring. Journal of World Business, 43 (2), 227-242. doi:10.1016/j.jwb.2007.11.001
Clampit, J., Kedia, B., Fabian, F. & Gaffney, N. (2015). Offshoring satisfaction: The role of partnership credibility and cultural complementarity. Journal of World Business, 50 (1), 79-93. doi:10.1016/j.jwb.2014.02.001
Contractor, F. J., Kumar, V., Kundu, S. K. & Pedersen, T. (2010). Reconceptualizing the Firm in a World of Outsourcing and Offshoring: The Organizational and Geographical Relocation of High-Value Company Functions. Journal of Management Studies, 47 (8), 1417-1433. doi:http://dx.doi.org/10.1111/j.1467-6486.2010.00945.x
Doh, J. P. (2005). Offshore Outsourcing: Implications for International Business and Strategic Management Theory and Practice , 42 (3). Journal of Management Studies, 42 (3), 695-704. doi:http://dx.doi.org/10.1111/j.1467-6486.2005.00515.x
Ellram, L. M., Tate, W. L. & Bilington, C. (2008). Offshore outsourcing of professional services: A transaction cost economics perspective. Journal of Operations Management, 26 (2), 148-163. doi:http://dx.doi.org/10.1016/j.jom.2007.02.008
Ministerstwo G. (2007). Globalizacja gospodarki - wybrane cechy. Warszawa: Ministerstwo Gospodarki, Departament Analiz i Prognoz.
Hatonen, J. (2009). Making the locational choice A case approach to the development of a theory of offshore outsourcing and internationalization. Journal of International Management, 15 (1), 61-76. doi:10.1016/j.intman.2008.06.003
International, C. (2016). Polska Market Insights Raport Roczny 2016. Retrieved from
Jensen, P. D. O. (2009). A learning perspective on the offshoring of advanced services. Journal of International Management, 15 (2), 181-193. doi:10.1016/j.intman.2008.06.004
Jensen, P. D. Ø. & Pedersen, T. (2010). The economic geography of offshoring: the fit between activities and local context. Journal of Management Studies, 48 (2), 352-372. doi:http://dx.doi.org/10.1111/j.1467-6486.2010.00967.x
Kasztelan, A. (2010). Environmental Competitiveness of Regions - Attempt of Conceptualization. Problemy Ekorozwoju, 5 (2), 77-86.
Kasztelan, A. (2013). Regional Development Based on Environmental Competitive Advantages – A Comparative Analysis of Polish Voivodships. Comparative Economic Research, 16 (2), 105-122. doi:10.2478/cer-2013-0014
Kasztelan, A. (2014). The Process of Regional Smart Specializations Identification in Poland - the Case of Lublin Voivodeship. Paper presented at the 6th European Conference on Intellectual Capital (ECIC), Slovak Univ Technol, Fac Mat Sci & Technol, Bratislava, SLOVAKIA.
Kearney, A. T. (2016). 2016 Global Services Location Index. Retrieved from
https://www.atkearney.com/strategic-it/global-services-location-index
Kedia, B. L. & Mukherjee, D. (2009). Understanding offshoring: A research framework based on disintegration, location and externalization advantages. Journal of World Business, 44 (3), 250-261. doi:10.1016/j.jwb.2008.08.005
Kempny, M. (1998). Globalizacja Encyklopedia socjologii, 241. Warszawa: Oficyna Naukowa.
Kopczynski, T. (2010). Outsourcing w zarządzaniu przedsiębiorstwami. Warszawa: PWE.
Lewin, A. Y. & Peeters, C. (2006). Offshoring work: Business hype or the onset of fundamental transformation? Long Range Planning, 39, 221-239. doi:http://dx.doi.org/10.1016/j.lrp.2006.07.009
Luzzini, D. & Ronchi, S. (2010). Purchasing management in the luxury industry: organization and practices. Operation Management Research, 3 (2). doi:http://dx.doi.org/10.1007/s12063-009-0024-4
Mudambi, R. & Venzin, M. (2010). The strategic nexus of offshoring and outsourcing decisions. Journal of Management Studies, 47, 1510-1533. doi:http://dx.doi.org/10.1111/j.1467-6486.2010.00947.x
Ocampo, J. A. (2002). Globalization and development Retrieved from http://repositorio.cepal.org/handle/11362/2726
doi:LC/G.2157(SES.29/3)
Poland, C. S. O. O. (2014). Central Statistical Office of Poland. Retrieved from http://stat.gov.pl/en/
Proprogressio. (2015). Języki obce (filologie) w polskich szkołach wyzszych. Retrieved from Warszawa:
Prochniak, J. (2012). Outsourcing i offshoring a zarządzanie wartością w przedsiębiorstwie. In J. K. Bielecki & L. Pawłowicz (Eds.), Zarządzanie wartością społki kapitałowej. Podręcznik akademicki, 373. Warszawa: CedeWu.
Roza, M., Van den Bosch, F. A. J. & Volberda, H. W. (2011). Offshoring strategy: Motives, functions, locations, and governance modes of small, medium-sized and large firms. International Business Review, 20 (3), 314-323. doi:10.1016/j.ibusrev.2011.02.002
Sethupathy, G. (2013). Offshoring, wages, and employment: Theory and evidence. European Economic Review, 62 (C), 73-97.
Stringfellow, A., Teagarden, M. & Nie, W. (2008). Invisible costs in offshoring services work. Journal of Operations Management, 26 (2), 164-179. doi:10.1016/j.jom.2007.02.009
Tate, W. L. (2014). Offshoring and reshoring: US insights and research challenges. Journal of Purchasing and Supply Management, 20 (1), 66-68. doi:10.1016/j.pursup.2014.01.007
Tholons. (2016). Tholons Top 100 2016 Executive Summary and Rankings. Retrieved from NY: http://www.tholons.com/TholonsTop100/pdf/Tholons_Top_100_2016_Executive_Summary_and_Rankings.pdf
Youngdahl, W. E., Ramaswamy, K. & Dash, K. C. (2010). Service offshoring: the evolution of offshore operations. International Journal of Operations & Production Management, 30 (7-8), 798-820. doi:10.1108/01443571011068171