Assessing service quality in conservatory according to students' opinions
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Abstract
The aim of this research is to investigate the opinions of students in Turkish music state conservatory about service quality in their conservatory. Research was conducted with 9 students in Turkish Music State Conservatory. The sample of the study was determined by convenience sampling method. Research design is phenomenological design. "Service Quality in Conservatory Interview Form" prepared by researchers was used in order to investigate opinions of students about service quality in their conservatory.According to the findings; 9 categories were found for satisfaction about academicians. One category was found for satisfaction about management. No category was found for satisfaction about sources. 3 categories were found for
satisfaction about course and course schedules. One category was found for satisfaction about settlement of their conservatory. 4 categories were found for satisfaction about other staff. One category was found for satisfaction about internationalization of their conservatory.
Keywords: Conservatory; service quality; opinion; student.
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