Academic management by processes: An efficient proposal for Politecnica Salesiana University
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Abstract
It is normal to see how companies direct their efforts in order to adapt to changes, a factor which in the Ecuadorian educational field has had greater emphasis in the last few years. Process-based management is a way of managing the company based on processes as a whole and not as separate pieces, requiring the support of top management to seek the commitment of staff. In this context, this paper presents a case study of the management of academic processes in the Universidad Politecnica Salesiana (UPS) under the process-based approach through “Business Process Model and Notationâ€and the proposal of a process to create processes. The results obtained are promising, since 100% of the processes were created with the collaboration of UPS staff, in addition the changes were managed properly.
Keywords: Process-based management, higher education institutions, efficiency, educational reform.
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