Smiling and accessible health services: Assessment of patients

Main Article Content

Havva Ozturk

Abstract

The current study was done to determine whether smiling and accessible healthcare services were provided to the patients. This descriptive study was conducted at a university. The sample of the study was composed of 188 patients who were hospitalized in hospitals. The data were collected with a questionnaire consisted of 15 questions about patients’ demographic characteristics and their views about smiling and were analyzed with percentages, means, chi-square test.  In the selection of the healthcare personnel, 62% of the patients paid attention to the fact that healthcare personnel should be caring and behave well. However; 83% of the patients stated that they could contact nurses easily while only 2% of the patients could reach physicians easily. In conclusion, patients thought that nurses were more smiling and accessible than physicians and particularly medical secretaries.
 
Keywords: Health service; nursing; smiling; Turkey.

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How to Cite
Ozturk, H. (2017). Smiling and accessible health services: Assessment of patients. New Trends and Issues Proceedings on Humanities and Social Sciences, 4(2), 31–40. https://doi.org/10.18844/prosoc.v4i2.2726
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