Occupational stress of the nonmedical personnel at a training hospital

Abstract

Background: This study was conducted to evaluate the stress sources and its harmful effects on the personnel working at a military training hospital in Ankara in 2014. Methods: This cross-sectional study included the nonmedical administrative staff working at the hospital. The inquiry form, developed previously (Agma, 2007) was used to reveal the reasons of stress and its effects.  Totally, 250 inquiry forms were distributed, 161 were analysed. Results: While Employee Social Environment (ESE) Stressors have had the lowest mean score   (1,53 ± 0,77) suggesting the highest impact, Working conditions Stressors factors have had the highest (2,13 ± 1,01). No significant result was found when compared mean scores of ESE between groups based on age, sex, marital status, and work duration with the exception of the groups based on education levels (p=0,037). Conclusion: Results of this research indicate that the occupational stressors existing in the hospital have led to very high stress on all the administrative staff involved in this study.  Low decision latitude seems to be one major factor contributing this high level of job stress. Verbal abuse and mobbing might cause the remarkable part of the given stress.

Keywords: Occupational Stress, stressors, the effects of stress, hospital, administrative staff