Investigation the Effects of Total Quality Management Implementations on Organizational Performance in Production Corporations: The Sample of Ankara-Ostim
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Abstract
The aim of this study is to investigate the effect of Total Quality Management (TQM) applications that may have an effect on the organizational performance in the context of factors such as business process improvement, quality improvement, productivity enhancement and market share increase depending upon an improvement in customer relationson organizational performance depends on Production Performance (PP) within context of this aim that is made through Anova, correlation and regression analyses by the results of survey data in production corporations that implement TQM and Quality Management Systems (QMS). As a result of these analyses although positive relationship is found between TQM and corporation performance, it is not found explanatory relationship between TQM implementation degree and PP degree.
Keywords: total quality management, organizational performance, production performance.
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