Factors contributing to effective guidance and counselling services at university of Eswatini

Abstract

The growth from childhood to adulthood is always fraught with difficulties which create a void for effective guidance and counselling. Similarly, University of Eswatini (UNESWA) students face numerous problems that require effective guidance and counselling. The purpose of the study was to identify factors contributing to effective guidance and counselling at UNESWA, Luyengo Campus. The study utilised descriptive correlational research design.  Data were collected using a self-administered questionnaire. The instrument was pilot tested with 30 students from Luyengo Campus who were not included in the study. The instrument was found to be 79% reliable. Three experts in counselling from UNIESWA and Ministry of Education and Training validated the instrument for both content and face validity. A sample of 297 was randomly drawn from a population of 1277 students. Data were analysed using descriptive, correlational and multiple regression statistics. Findings revealed that counsellor training contributes most, to effective guidance and counselling services (30.4%). Conclusion drawn is that counsellor training is responsible for effective guidance and counselling. Thus, the study recommends that counsellors must receive training in order to provide effective guidance and counselling services to their clients.