Analysing Bangladeshi consumers’ e-commerce security and privacy satisfactions in small to mid-sized enterprises (SMEs)

Abstract

The world has entered the new millennium with great hopes. E-commerce is playing the central role in transforming the old economy into the high speed economy. E-commerce has created a vast range of business opportunities for both firms and individuals in developing countries to market their products and services abroad and earn foreign exchange for the countries. While many E-commerce systems have been implemented successfully in the special business industries, a considerable number have been unsuccessful. This study aims to block this space by developing an effective assessment of E-commerce success, termed E-commerce Security & Privacy Satisfaction (ESPS). This study brings about the analysis of Security & Privacy Factors (SPFs) in E-commerce implementation. An attempt has been made to focus on E-commerce implementation in Bangladesh and identify the crucial barrier–cybercrime. This study also aims to design some ideas that will allow the users in Bangladesh to deal with e-commerce with safety and without cybercrime. To provide a firm stand for the study, various theoretical studies are analysed and examined allowing for in-depth knowledge on ecommerce in Bangladesh. In order to fill the gap between theoretical information and actual practices in the context of e-commerce, and security and privacy satisfaction in Bangladesh, it is very important to collect field data.  The scope of this field research covers an interview of students, Academics, Government Officials and IT Professionals. As there is at present no benchmark for measuring ESPS, this study has implemented a qualitative research method. This research is the first relative lesson into small and medium enterprises, SMEs, using secured E-commerce systems in Bangladesh.

Keywords: E-Commerce, E-Business, Security & Privacy, E-commerce Satisfaction, Security & Privacy Factors, Evaluation, Service Commerce, Small and Medium Enterprises, SMEs.