Investigation of the factors affecting the quality of electronic-services of the University of Tehran website (Measuring the pattern of electronic services on the University of Tehran website)
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Abstract
This research examines the model of electronic services at Tehran University. The effect of Information-Task Fitness, Interactivity, Trust, Accountability, Design and Innovation, Direct Perceptual Ability, Coherent Communication and Task Processes has been investigated on the quality of electronic services. This research is a case study and a survey. The reliability of the research questionnaires has all been verified. Similarly, the validity of the questionnaires has been confirmed by experts. This research has eight hypotheses that examine the impact of Information-Task Fitness, Interactivity, Trust, Accountability, Design and Innovation, Direct Perceptual Ability, Coherent Communication and Task Processes on the quality of electronic services (website) of the University of Tehran. All hypotheses were confirmed. All of the aforementioned factors have a moderate or significant impact on the quality of electronic services in the University of Tehran website.
Keywords: Quality of services, electronic services, University of Tehran, website, quality of electronic services.
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