A quantitative analysis of student’s satisfaction: A study of Girne American University, North Cyprus

Abstract

Student satisfaction surveys are a common method for analyzing the general level of satisfaction of the students in schools. The goal of this study is to scale the level of students’ satisfaction by services provided by Girne American University located in North Cyprus region, mainly focused on the education quality along with other services provided by the university. A quantitative research was conducted to measure the students’ satisfaction. A questionnaire sample was distributed to more than 50 students. However, only 50 usable sample were used in the study. The analysis is made over the four main aspects stated above. Students' opinions about services provided by the university were somewhat convergent. Results showed that students are greatly satisfied with quality level of education and not satisfied with the general services provided by Girne American University. The University may use the surveys’ outcome to work on enhancing services that didn’t meet students’ expectations.

Keywords: student satisfaction;  university services; quality education; Quantitative Analysis.