Evaluation of the satisfaction of pre-service educators of Primary Education from their work and faithfulness to their work

Main Article Content

Sofia D Anastasiadou
Giannoula S. Floroub
Xristina G. Fotiadouc
Lazaros Anastasiadis

Abstract

 The aim of this paper is to assess satisfaction and faithfulness of pre-service Primary school teachers from their work. The data analysis of the research included the SERVQUAL questionnaire study with Cronbach’s alpha, the study of its validity by means of Principal Components Analysis and the Data Analysis using ANOVA and T-test techniques. 262 teachers participated in the research, which led to conclusions rather valuable for the field of education.

 

Keywords: Satisfaction; Educators; Work

Downloads

Download data is not yet available.

Article Details

How to Cite
Anastasiadou, S. D., Floroub, G. S., Fotiadouc, X. G., & Anastasiadis, L. (2017). Evaluation of the satisfaction of pre-service educators of Primary Education from their work and faithfulness to their work. New Trends and Issues Proceedings on Humanities and Social Sciences, 2(6), 35–41. https://doi.org/10.18844/prosoc.v2i6.1427
Section
Articles

References

Annamdevula, S. & Bellamkonda, R. S. (2012). Development of HiEdQUAL for measuring service quality in Indian higher education sector. International Journal of Innovation Management and Technology, 3(4), 412-416.

Ahmed, I., Nawaz, M.M., Zulfqar Ahmad, Zafar Ahmad, Shaukat, M.Z. Usman, A. & Rehman, W., & Ahmed, N. (2010). Does service quality affect students; performance? Evidence from institute of higher learning. African Journal of Business Management, 4(12), 2527-2533.

Airey, D. & Bennet, M. (2007). Service quality in higher education: The experience of overseas students. Journal of Hospitality, Leisure, Sport & Tourism Education, 6(2), pp. 55-67.

Banwet, D.K. & Datta, B. (2003). A study of the effect of perceived lecture quality on post-lecture intentions. Work Study, 52(5), pp. 234-243.

Bennett, R. & Barkensjo, A. (2005). Relations quality, relationship marketing, and client perceptions of the levels of service quality of charitable.

Gallifa, J. & Batalle, P (2010). Student perceptions of service quality in a multi campus higher education in Spain, Quality Assurance in Education, 18 (2), pp. 156-170.

Kotler, P., Armstrong, G., Saunders, J. & and Wong, V. (2001). Principle of marketing, Third European Edition, Prentice Hall.

Leninkumar, V. (2014). Impact of perceived service quality on students’ satisfaction. European Journal of Business and Management, 6(39).

O’Neill, M. (2003). The influence of time on students perceptions of service quality: The need for longitudinal measures, Journals of Educational Administration, 41(3) 310-324.

Parasuraman, A., Zeithml, V.A & Berry, L.L. (1988). SERVQUAL: A multiple-item scale for measuring customer perception of service quality. Journal of Retailing, 64(1), pp. 12-40.

Rashid, W., & Jusoff. H. (2009). Service quality in health care setting. International Journal of Health Care Quality Assurance. 22(5) 471-482.